- Company: Absa Group
- Location: Zambia
- State: Kitwe
- Job type: Full-Time
- Job category: - Absa Bank Jobs in ZambiaCustomer Service Jobs in Zambia
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.
Identifying customer needs & managing customer flow (queues): Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs | Digital ambassador: Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so | Sales & Service: Consistently deliver exceptional sales & service & team goals | Compliance and Risk Management: Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc. | : | : | : | :
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)