Customer Experience Executive at Absa Group

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  • Company: Absa Group
  • Location: Zambia
  • State: Kitwe
  • Job type: Full-Time
  • Job category: - Absa Bank Jobs in ZambiaCustomer Service Jobs in Zambia
Job Description
Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description

Identifying customer needs & managing customer flow (queues): Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs | Digital ambassador: Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so | Sales & Service: Consistently deliver exceptional sales & service & team goals | Compliance and Risk Management: Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc. | : | : | : | :

 

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 10th April, 2022.
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