Customer Centre Team Lead Job at Airtel Zambia – Career Opportunity in Zambia

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Vacancy title:
Customer Centre Team Lead

[ Type: FULL TIME , Industry: Telecommunications , Category: Team leader ]

Jobs at:

Airtel Zambia

Deadline of this Job:
03 September 2021  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Wednesday, September 01, 2021 , Base Salary: Not Disclosed

Department: Sales and Distribution
Vacancy: Customer Centre Team Lead
Level: Senior Coordinator
Location: All Zones

Job Purpose
To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

Reporting to the Area Sales Manager – Retail, the Main Duties Are:
• Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
• Drive sales in the walk in centers by achieving performance targets.
• Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
• Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
• Adhere to good work ethics.
• Compile management reports weekly/monthly
• Conduct real-time monitoring of the Airtel Centre performance and productivity
• Supervision of Representatives and daily operations of the center

Educational Qualifications
• Diploma/Degree in a Commercial Discipline or related field

Relevant Experience
• Experience in 3 – 5 years in a similar role
• Team Supervision
• Cash Management

Other Requirements (Behavioral etc.)
• Customer Centric
• High level of commitment
• Strong leadership skills
• Ability and desire to sell
• High person standard and goal oriented
• Excellent interpersonal skills

Work Hours: 8

Experience in Months: 36

Level of Education:
Associate Degree


Job application procedure
Suitable candidates requested to apply by sending through their CV’s to [email protected] . Closing date for receiving applications is Friday 3rd September, 2021 .
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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