Commercial Operations Manager

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The Role – Commercial Operations Manager

Responsible for the day-to-day running of the customer success and sales order processing teams and ensuring high levels of daily performance, whilst leading the function through progressive improvement initiatives. The role provides scrutiny and insight to commercial decisions and analysis and seeks to maximise the returns generated from management information tools and captured information. Key duties include:

  • Team management and development
  • Development of best in class processes and tools and capability to scale to significant levels of turnover
  • Develops and maintains governance for use of the CRM, logistics and warehousing systems and ensure alignment with other relevant commercial processes
  • Lead on integration of commercial aspects related to value chain enablement

The person

The ideal candidate for the Commercial Operations Manager position should be:

  • Driven to achieve results with a proven track record of success
  • A strategic thinker with demonstrable commercial acumen
  • A strong leader and manager with past experience of successfully leading teams through periods of change
  • A capable project manager with experience of ERP systems
  • Analytic with working knowledge of data analysis and interpretation through interrogation and generation of actionable insights

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