Client Relationship Advisors x6 at ExpressCredit Zambia

Share and send to your friends !
  • Company: ExpressCredit Zambia
  • Location: Zambia
  • State: Zambia
  • Job type: Full-Time
  • Job category: Administrative/Secretarial Jobs in Zambia
Job Description

YesCash Zambia Trading as ExpressCredit Zambia invites suitably qualified and experienced candidates based in the following locations to apply for the position of  Client Relationship Advisor;

  1. Lusaka (3)
  2. Ndola (1)
  3. Kitwe (1)
  4.  Solwezi (1)
Job Profile

The Client Relationship Advisor takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, and responsibility over the loan quality under his/her portfolio, general customer service. The role also includes receiving customers’ repayments, pay out loan disbursements, and entertain customers’ concerns related to their accounts, refunds, payments, arrears, interpret customer loan statements and settlement enquiries, Cash management. General customer service.


  • Advise customers on all YesCash Zambia products and services
  • Sell and cross sell YesCash Zambia products and services
  • Actively engaged in generating sales by bringing customers into branches
  • Process loan products to private and government offices
  • Creation of customer accounts in the system
  • Uploading of loan documentation on the system
  • Management of loan customer files as per archiving procedure.
  • Processing of customer refunds
  • Handling of customer complaints escalate by creating tasks on ERP as per policy
  • Manage good relationship with agents, who bring in new clients
  • Receive and post cash loan repayments as per laid down procedure
  • Receive cheque repayments, post on customers’ accounts, and ensure
  • they are deposited in YesCash bank account.
  • Disburse loan proceeds and cash refunds
  • Verify that all loan documentation is fully signed by customers and
  • YesCash representatives before disbursing loan proceeds
  • Verify customers’ identity before making any cash pay out
  • Maintain teller register and other files
  • Provide general customer service
Requirements and attributes
  • Diploma or better in any business related course,
  • Basic sales and marketing skills
  • Basic knowledge in financial analysis
  • Honesty and Integrity
  • Good organizational and multi-tasking skills.
  • Knowledgeable in YesCash Zambia Credit Procedures and Products
  • Strong interpersonal and communications skill.
  • Attention to details
  • Good understanding of customer service principles,
  • Enthusiastic and self-starter,
  • Analytical, good problem solver.
Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 21st  December , 2021.
DEPARTMENT : Airtel Mobile Commerce VACANCY : Airtel Money Country Director LOCATION : Lusaka, HQ Job Purpose Responsible for leading and managing the overall Airtel Money business and performance of the Airtel Money…
MAJOR PURPOSE Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical…
Company: Oak University Location: Zambia State: Lusaka Job type: Part-Time Job category: Education/Teaching Jobs in Zambia Job Description Oak University is a growing University in the heart of Lusaka. We…
PURPOSE Manage the global relationship with key Chinese customers for the region.   RESPONSIBILITIES Coordination of sales, engineering projects, after-sales (services and parts) Continuous prospecting Prospect the designated market Develop…
We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Lusaka as Shared Services Coordinator. Job Scope Assists the Shared Services Specialist in supporting the Commercial teams…