Workload Study for Child and Family Welfare Services (60 days spread over 3 months)

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, provision of child and family welfare services in Zambia …

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country’s children face, while responding to the needs with interventions addressing the multiple causative factors.

To find out more about UNICEF’s work in Zambia, please visit .

How can you make a difference?

The main objectives of this consultancy is to undertake a comprehensive workload study targeting 15 district social welfare offices (DSWOs) to determine the optimal workload for DSWOs which will inform planning for future workforce needs for the Department of Social Welfare. This study will complement the 2014 Human Resource Assessment and Gap Analysis of the Social Welfare Workforce in Zambia.

Note: For the purpose of this workload study,  child and family welfare services  include (1) family preservation services; (2) child-family reintegration services; (3) alternative care services (kinship care, foster care and institutional care as a last resort or for short term emergency placements); (4) permanent care programmes such as adoption; and (5) justice services for children – including children in conflict with the law as well as protection of child victims and witnesses.

Please see Detailed TOR for more information on the tasks and deliverables, here   ToR – Workload Study – Child and Family Welfare Services.pdf

To qualify as an advocate for every child you will have…

The consultant must possess the following:

  • Master’s degree from a recognised academic institution in Human Resources, Organisational Behaviour and/or Development, Training and Development or A related field;
  • Certified Human Resource practitioner registered with a recognised professional regulatory body in Zambia;
  • Minimum five years’ experience in conducting workload and workforce analysis (conceptually and with hands-on) as well as experience in Human Resources planning and competency development;
  • Proven experience of working in child protection and case management will be an added advantage
  • Proven experience in working with Government institutions in executing similar assignments;
  • Proven excellent analytical, research, writing and communication skills; and
  • Ability to work independently with a high standard of professionalism

Languages: Fluency in written and spoken English is required.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Please remember to express your financial proposals (and/or professional consultancy fees) in  Zambian Kwacha for Zambian Nationals  and  USD for Non Zambian  applicants.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

To apply for this job please visit .

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