Revenue Assurance Analyst


VACANCY :  Revenue Assurance Analyst

LEVEL :  Senior Officer

LOCATION :  Lusaka, HQ


Responsible for ensuring no revenue leakage or fraud occurs in the company’s Mobile Money (Airtel Money) Product & improving the control environment for Airtel Money through reliable analytics


Drive Product Implementation Validation

  • Work together with Revenue Assurance Central (RACE) team to ensure that all new products and existing product changes on Airtel Money are configured correctly on the Mobile Money system
  • Ensure that all new products & existing product changes are comprehensively tested/validated
  • Liaison contact between Revenue Assurance central team (India) and local Airtel Money Projects, Operations & Commercial teams
  • Ensure zero leakage on newly implemented products
  • Continuously improve the end to end Airtel Money New Product Implementation process
  • Responsible for maintaining all Product Concept Note Documents (PCNs) and a master list/tracker of all Airtel Money Products and Services

Reporting & Analysis

  • Monitor transaction trends for all Airtel Money services and identify areas of opportunity/ revenue improvement
  • Monthly wallet movement reconciliation to ensure inter-wallet balance transfers are reconciled
  • Trend & Analysis of GSM product purchase via Airtel Money
  • Cash IN and Cash OUT (Deposit & Withdrawals) performance analysis
  • Validation of end to end churn process (cleanup of unused numbers on the Airtel Money systems)
  • Monthly Airtel Money business health-check dashboard report
  • Timely and accurate validation of all Airtel Money Commissions Payout based on applied business rules
  • Trust bank wallet reconciliations
  • Monitoring & Analysis of International Airtel Money transactions
  • Merchant billing & revenue share reconciliation to ensure 100% accuracy in billing of all merchants based on contract terms

Mobile Money Fraud Management

  • Responsible for implementation of new controls and alerts on the Airtel Money Fraud Management system
  • Responsible for monitoring and reporting on all multiple Airtel Money wallets registered under single ID
  • Responsible for monitoring all merchant account details configured on the system to capture any ‘dummy’ account creations
  • Identify leakage and fraud gaps within Airtel Money processes and policies
  • Review and correct Role & Responsibility gaps/alerts as triggered by the SAS Fraud Management system


  • Overall responsibility of the Airtel Money Revenue Assurance Balanced Score Card
  • Oversee the execution of Airtel Money Self Validation Check Controls performed by Revenue Assurance Central team (RACE) ensuring completeness, timeliness and accuracy of controls done
  • Ensure appropriate closure response is provided within 48 hours for all open alarm notifications that are raised from the Airtel Money SAS system or RACE controls
  • Review and update all Airtel Money Controls to ensure relevance of controls to existing / new products


  • University bachelor degree in a Business related field and/or IT related field


  • 3 – 5 years’ work experience/exposure working in a telecom, mobile commerce or financial institution
  • Exposure and experience in product management
  • Certification or relevant experience in Project Management. Project Tracking & Risk Assessment


  • Functional knowledge of Mobile money and standard GSM Network
  • Strong data analysis, data modelling and statistical skills with a good eye for details.
  • Oracle DB SQL knowledge (+ Linux as added advantage)
  • Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
  • Proficient in querying a large amount of data using SQL queries
  • Should be able to work and deliver under pressure and tight timelines
  • Take ownership for the work assigned and have good follow through skills
  • Ability to work effectively in a team environment as well as individually
  • Good command of the English language + good presentation skills


  • Good analytical skills
  • Risk conscious and innovative in control development
  • Organized & Time Conscious
  • Excellent verbal and written Communication Skills
  • Works well with diverse teams
  • Ability to self-manage ensuring timely delivery of work, prioritize tasks & deliverables


Suitable candidates are required to send their application & Curriculum vitae to [email protected] Closing date for applications is  11 th  September, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

To apply for this job email your details to [email protected]

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