Front-End Supervisor

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Our client is looking for a Front-End Supervisor to join their supermarket

Ensure that all sufficient number of till operators & till packers are available at all times to attend the customers.
Attend the requests for change money and ensure that till operators have sufficient change money at all times.
Ensure that swiping machines at all tills are working properly. If not, try to replace and communicate to the bank’s representatives.
Day end must be done for all swiping machines in use.
Ensure that packers are available for all tills during busy hours. Floor staffs must be called upon to pack during busy hours.
Ensure that all customers are serviced in the minimum possible time frame.
Overseeing salespeople, cashiers, shelf stockers, and other employees.
Managing finances and preparing an annual budget.
Keeping records of expenditure, sales figures, and employee performance.
Evaluating the supply and availability of stocks, and profit-margins.
Implementing measures to avoid stock damages, theft, and wastage.
Monitoring shelve stocks and product displays, and the general appearance of the store.
Investigating market trends and offering products that would appeal to customers.
Addressing customers’ requests, comments, and complaints.
Motivating employees to achieve targets.
Training new staff members and scheduling shifts.

Key Skills
Exceptional interpersonal skills in dealing with employees and customers.
Competency in retail management software
Proficiency with spreadsheet and word processing software.
Excellent written and verbal communication skills.

  • Job Role: Front-End Supervisor
  • Industry: Retail / Wholesale / FMCG
  • Salary: K5,000 gross/month

Required Skills

2 Years of Experience
Diploma in Busines Administration, Financial Management, or equivalent qualification preferred.
Demonstrable experience in a supervisory capacity at a retail store, or similar.
Extensive experience with preparing budgets, and financial and expense reports.
In-depth knowledge of supermarket’s products and consumer trends, and marketing strategies.
Familiarity with applicable labor laws, and retail health and safety standards.

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