Country Representative at Catholic Relief Services

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  • Company: Catholic Relief Services
  • Location: Zambia
  • State: Zambia
  • Job type: Full-Time
  • Job category: Administrative/Secretarial Jobs in Zambia

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

The Country Representative (CR) is responsible for managing and advancing the mission and objectives of CRS within the country. S/he provides strategic leadership for staff, programs and partnerships. The CR is also responsible for advancing CRS’ reputation and impact within the country and for monitoring and mitigating risks and liabilities.


Position Scope and Scale:

CRS began working in Zambia in 2000 at the invitation of the Zambian Conference of Catholic Bishops. CRS’ initial work included strengthening and enhancing partnerships with the local church and development partners and supporting community development initiatives in Zambia. Over the past 20 years, CRS has supported local partners in responding to repeated shocks – including floods, severe droughts and the devastating HIV and AIDS epidemic. In 2003, CRS became one of the pioneer partners under the President’s Emergency Plan for AIDSRelief (PEPFAR) in the fight against HIV and AIDS and has continued to strengthen health systems within Zambia under this initiative and with the support of the US Centers for Disease Control and Prevention.


CRS employs an integrated human development approach to help poor and vulnerable people lead full and productive lives. CRS implements programs in partnership with a variety of stakeholders, including the local Church, the Government of Zambia, faith-based institutions, other local and community-based organizations, and communities. CRS Zambia currently works with the people of Zambia to tackle poverty on several fronts including: improving health systems; improving access to HIV and AIDS testing and treatment services; increasing access to water and sanitation; promoting nutrition-sensitive agriculture to enhance food and nutrition security; improving the quality of care for vulnerable children; strengthening early childhood programming; and improving the economic wellbeing of households through savings groups.


Job Responsibilities:


Develop and Enhance Partnerships

  • Manage and develop strategic partnerships with the Church in Zambia; seek out opportunities to pursue and advance common and complementary interests
  • Develop strategic alliances with national and international organizations and donors that leverage resources, reputation and expertise
  • Ensure CRS partners are supported and developed in accordance with CRS partnership principles
  • Seek and pursue opportunities to raise the profile of the work of CRS and its partners, as well as the needs and challenges of our beneficiaries


Manage and Support Staff

  • Strategically recruit high potential staff that align with agency core values and will help advance CRS mission and mandate
  • Create and model an empowering environment that recognizes and values staff contributions and efforts and promotes staff well-being
  • Provide constructive feedback and career guidance through regular coaching and mentoring and the use of the CRS performance management system
  • Identify and develop future leaders


Manage and Mitigate Risk

  • Remain vigilant regarding national and regional issues that may impact country program and partners; regularly communicate with regional and HQ staff of possible risks or liabilities
  • Ensure all staff understand and adhere to CRS staff safety and security policies and plans; adhere to CRS protection policies; ensure plans are continuously reviewed and updated
  • Oversee the effective mitigation of emergency situations and proactive implementation of all emergency responses
  • Ensure effective and compliant operations within finance, administration, information technology, and audit


Manage and Steward Resources

  • Proactively monitor and manage all country program financial, administrative and human resources in compliance with donor and CRS requirements
  • Ensure that CRS program quality standards are adhered to in accordance with the CRS Monitoring, Evaluation, Accountability and Learning (MEAL) policies and procedures
  • Provide oversight and analysis regarding monthly expenditures of CRS and partners
  • Promote, uphold and model an unswerving commitment to the efficient use of agency and donor resources


Business Development

  • Provide leadership and direction in the pursuit of strategic growth opportunities; actively engage in pre-positioning and capture planning
  • Ensure that all projects and programs meet and exceed donor expectations and are designed and implemented for maximum impact and reach
  • Ensure strong and visionary representation of CRS to key stakeholders, including the local Church, local partners, national and local government, United States government, international donors, and development organizations


Champion and Lead Strategy

  • Champion the vison, mission and strategy of the agency, ensure staff and programs align with and further the agency strategy
  • Lead the team in the design and implementation of long and medium-term strategic goals


Required/Desired Foreign Language

  • English required


Travel Required

  • Frequent travel required within the country


Key Working Relationships:

Internal:  Regional Director, Deputy Regional Directors for Program/ Management Quality, Regional Technical Advisors, Overseas Support Department, Program Innovation & Quality Assurance, Human Resources, Finance, Charitable Giving, Mission & Mobilization.

External:  Government of Zambia, national and local level officials from Catholic Church, US government, various United Nations organizations, other donor governments, implementing partner organizations, as well as key visitors from the USCCB and CRS partner organizations



  Typical Background, Experience & Requirements:

Education and Experience

  • Master’s degree in International Development or a relevant field
  • 10 or more years’ experience managing complex relief and development programs
  • Demonstrated experience with USG resources; familiarity with USG regulations
  • Experience managing a variety of complex, high-value projects from multiple international donors


Personal Skills

  • Results driven;  able to set and achieve ambitious goals and instill confidence
  • Strong interpersonal skills ; able to cultivate strong relationships while working with a wide range of individuals in and outside the agency
  • Strong communications and presentation skills ; able to develop tailored and persuasive messaging for varied audiences
  • Proactive ; willing and able to take on additional responsibility, challenge assumptions and facilitate change
  • Discerning ; able to maintain focus and provide good judgment amidst complexity and uncertainty
  • Develops others;  excellent listener who is able to coach and mentor
  • Aligned ; able to support and champion the mission, vision, and values of CRS
  • Strategic and innovative thinker ; able to formulate guiding questions, leverage resources and find creative solutions


Agency-wide Competencies:  (based on the mission, values, and guiding principles of CRS; to be exemplified by all staff in fulfillment of his or her respective roles and responsibilities)

* Integrity

* Accountability and Stewardship

* Build Relationships

* Develops Talent

* Continuous Improvement and Innovation

* Strategic Mindset


Position Specific Competencies:

*Leads toward Strategic Results

*Manages Risk and Complexity

*Represents and Partners Strategically

*Champions Learning and Performance


Emergency Competencies

These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.

Communicates strategically under pressure

Manages stress and complexity

Actively promotes safety and security

Manages and implements high-quality emergency programs


What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V –  CRS is an Equal Opportunity Employer.

Method of Application

Submit your CV and Application on Company Website : Click Here Closing Date : 22 Feb. 2021
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