Acquisition Experience Team Lead Job at Airtel Zambia – Career Opportunity in Zambia

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Vacancy title:
Acquisition Experience Team Lead

[ Type: FULL TIME , Industry: Telecommunications , Category: Team leader ]

Jobs at:

Airtel Zambia

Deadline of this Job:
11 June 2021  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Friday, June 04, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Department: Customer Experience
Vacancy: Acquisition Experience Team Lead
Level: Assistant Manager
Location: Lusaka

Job Purpose
• Plan and deliver competitive customer experience at acquisition point
• Continuous evaluation of processes and interfaces to ensure friendly, simple, compliant high quality registrations
• Delivery of business KPIs for this role includes SIM Registration Process, SIM update process, Airtel Money Registration process, Overall Agent Onboarding process, system base compliance and CSAT

Reporting to The Market Operations Manager, The Main Duties Are:
• Management of SIM registration Process
• Management of SIM update process
• Management of Agent onboarding
• Existing Base Compliance
• Develop and track business performance on new acquisition
• Strategic Partner management and cross functional interface
• Driving quality and health of SIM registration compliance standards for Airtel customer base
• Driving KYC System and process capability & efficiency
• Staff Management
• Preform mock Regulator audit drills for compliance tests and delivery TAT
• Project Management

Educational Qualifications/Technical Skills
• A Bachelor's degree/ Diploma or equivalent work experience, preferably in a business related field and/or other related job experience

Relevant Experience (Type of experience and minimum number of years)
• 5 years’ experience working in a customer service environment (Call Centre/ Retail outlet) with supervisory experience
• Able to handle, prioritize, multiple projects simultaneously
• IT literacy
• SQL literacy
• Abel to operate in a performance driven organisation
• Preferably knowledge on CRM/ Interfaces
• Excellent with MS Office products
• Excellent Project Management Skill
• Abel to operate in a performance driven organization

Other requirements (Behavioral etc.)
• Business awareness, strong analytical skills and problem solving skills, high personal standards and goal oriented, excellent interpersonal skills
• Good knowledge of customer service, customer service performance standards, procedures and practices
• Knowledge on Airtel products and services
• Excellent and effective communications skills, both orally and in writing
• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

Work Hours: 8


Experience in Months: 60

Level of Education:
Associate Degree

 

Job application procedure
Suitable candidates requested to apply by sending through their CV’s to [email protected] . Closing date for receiving applications is Friday, 11th June, 2021 .
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted


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