Manager Collections and Recoveries

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Manager Collections and Recoveries – ZNBS 4, Head Office

Job Purpose

To manage existing collections processes across all loan product lines for both Unsecured and Secured portfolios.

  Main Duties and Responsibilities

  • Ensure that the collections process is efficient and compliant with local laws and regulations.
  • To manage and control Collections and Recoveries strategies and campaigns within the team, with the aim of maximizing collection effectiveness and efficiency.
  • To be accountable for Collections and Recoveries performance against set targets, in line with the institution’s corporate strategic plan.
  • To ensure the utilization of forbearance strategies and tools, in order to obtain the best outcome for financially stressed customers.
  • To supervise effective repossession and realization of security, in coordination with other key departments and stakeholders i.e. Legal, Survey, Property & Real Estates Departments, External Debt Collectors and Auctioneers.
  • Responsible for the timely review and improvement of Collections and Recoveries policies and procedures and their implementation and adherence.
  • Ensure adequate systems and controls are in place for monitoring operational and financial performance against approved plan.

Qualifications and Experience

  • Full Grade 12 School Certificate
  • Business Degree in Banking, Finance, Business, Economics, Accounting, Law or other professional qualifications at equivalent level.
  • Strong data analytics and numerical skill.
  • A minimum of 5 years’ experience inCollections Recoveries or Credit Function.
  • Previous experience in a similar role in a retail bank or financial institution will be an added advantage.

Required Competencies and Personal Attribute

  • Communication Skills
  • Analytical skills
  • Numerical/Computation Skills.
  • Problem Solving Skills

Appropriately qualified and interested candidates meeting the above credentials must submit an application letter enclosing a detailed curriculum vitae (CV), traceable referees and copies of academic/professional qualifications to the undersigned by  Tuesday 7 th  December  2021  17:00 hours  with the position applied for clearly marked on the envelope.

The Director Human Resources

Zambia National Building Society

Century House, 3 rd  Floor, Cairo Road

P O Box 30420


Please note that only short-listed candidates will be contacted.

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