Customer Service

Position Type: Permanent Contract

Location: Kenneth Kaunda International Airport

Reports to: Branch Manager

Job Purpose:

The Customer Service attracts potential customers by answering service questions; suggesting information about other services. Process orders prepare correspondences and fulfil customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities and Duties:

  • Open and maintain customer accounts by recording account information
  • Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential services to management by collecting customer information and analysing customer needs
  • Prepare service reports by collecting and analysing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tool Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Any other duties as assigned.

Minimum Qualifications:

  • Grade 12
  • Diploma/ Advanced Diploma in any business-related courses
  • Minimum three (3) years of experience in Clearing and forwarding.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Method of Application

Qualified persons should apply by sending their application letter, school certificates and curriculum vitae with contact number(s).

Ensure that all contents are sent in a single document before 30th January 2021 Please send email applications, stating a position as a Customer service you are applying for in the subject line, to:

Only shortlisted candidates will be contacted

Application deadline
30 Jan 18:21
Email applications to
Partagez et envoyez cette annonce à vos amis !
Keda Zambia Ceramics Company Ltd Vacancies Method of Application Submit your updated curriculum vitae, application letters and relevant qualifications to the Human Resource Manager through the email address: Only shortlisted…
Our client is looking for a Farm assistant which is a recently graduated Junior Farm Manager looking for work experience Assist in all aspects of irrigation farming on 1600ha of…
African Leopards Logistics., LTD., is be best logistics company in Zambia, with three warehouses one in Zambia two in china (GUANGZHOU and YIWU), we provide air cargo, group-page, full container…
Keda Zambia Ceramics Company Ltd Vacancies Method of Application Submit your updated curriculum vitae, application letters and relevant qualifications to the Human Resource Manager through the email address: Only shortlisted…
Job Purpose To perform operational duties in ordering, receiving, storing, inventory, issuing, distributing, shipping and record keeping; determine stock items and Maintains receipts, records, and withdrawals. Main Duties Maintains receipts,…
Tongabezi Trust School is seeking a new dynamic Head Teacher to join our team in 2021. We are an Independent School with over 280 children from Pre School to Grade…