Systems Support and Database Admin

The Systems Support and Testing Officer is responsible for IT support, Systems Administration and Database Administrator.

Job Responsibilities

  • Database Administration
  • Managing data management policies
  • Managing data sources i.e. system databases, finance systems data and staff data
  • Providing Management Information System (MIS) data for management
  • Preparing DB queries and reports for staff and partners
  • Data and providing business intelligence through information in the databases.

Systems Administration:

  • Server management
  • Core systems administration
  • Email systems management
  • Database management
  • Telephone system and call centre system management
  • Administer Company IT policies
  • Security policies
  • Backup policies
  • IT Equipment usage policies
  • Mysql queries and reports preparation
  • Connectivity troubleshooting
  • Testing 3rd party integrations and system enhancements by the development team
  • Banks and corporate customers support

Assist cGrate’s banking partners with support for:

  • Mobile banking services IT support
  • SMS aggregation services
  • USSD aggregation services
  • Merchant payments services
  • 543 Pay services
  • Terminals and Staff Support
  • Prepare POS terminals for deployment
  • Assist in POS terminals repairs
  • Assist staff members with general support on company systems and policies

As well as above, any other duties given by management:

Accountability and Performance Measures:

  • Adherence to agreed system uptimes of company IT systems
  • Maintenance of sufficient support levels for both banking partners, customers and fellow staff members
  • Low number of bugs reported for services in production
  • Organizational Alignment:
  • Reports to IT Manager

Qualifications and Attributes:

  • Degree in software development
  • Basic software development skills
  • Conversant with Linux operating system
  • Minimum 3 year Mysql experience
  • Two years post IT qualification experience in an established and reputable organization
  • Experience in an IT or Telco environment will be handy
  • Ability to work and manage tasks alone
  • Willing to work over the weekends and after hours
  • Quick to grasp concepts
  • Ability to quickly identify and resolve faults

Method of Application

Interested applicants who are suitably qualified and experienced for the above positions should submit their application letters specifying the position, detailed Curriculum Vitae and the names and addresses of three referees to the address below to:

Director of Human Resources and Administration Services,

Nkana Water Supply and Sanitation Company,

Mutondo Crescent,

Off Freedom Way

Riverside,

Kitwe.

PO Box 20982

Please be advised that only shortlisted candidates will be contacted.

Email:

Application deadline
29 Jan 16:48
Email applications to
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