Systems Support and Database Admin

The Systems Support and Testing Officer is responsible for IT support, Systems Administration and Database Administrator.

Job Responsibilities

  • Database Administration
  • Managing data management policies
  • Managing data sources i.e. system databases, finance systems data and staff data
  • Providing Management Information System (MIS) data for management
  • Preparing DB queries and reports for staff and partners
  • Data and providing business intelligence through information in the databases.

Systems Administration:

  • Server management
  • Core systems administration
  • Email systems management
  • Database management
  • Telephone system and call centre system management
  • Administer Company IT policies
  • Security policies
  • Backup policies
  • IT Equipment usage policies
  • Mysql queries and reports preparation
  • Connectivity troubleshooting
  • Testing 3rd party integrations and system enhancements by the development team
  • Banks and corporate customers support

Assist cGrate’s banking partners with support for:

  • Mobile banking services IT support
  • SMS aggregation services
  • USSD aggregation services
  • Merchant payments services
  • 543 Pay services
  • Terminals and Staff Support
  • Prepare POS terminals for deployment
  • Assist in POS terminals repairs
  • Assist staff members with general support on company systems and policies

As well as above, any other duties given by management:

Accountability and Performance Measures:

  • Adherence to agreed system uptimes of company IT systems
  • Maintenance of sufficient support levels for both banking partners, customers and fellow staff members
  • Low number of bugs reported for services in production
  • Organizational Alignment:
  • Reports to IT Manager

Qualifications and Attributes:

  • Degree in software development
  • Basic software development skills
  • Conversant with Linux operating system
  • Minimum 3 year Mysql experience
  • Two years post IT qualification experience in an established and reputable organization
  • Experience in an IT or Telco environment will be handy
  • Ability to work and manage tasks alone
  • Willing to work over the weekends and after hours
  • Quick to grasp concepts
  • Ability to quickly identify and resolve faults

Method of Application

Interested applicants who are suitably qualified and experienced for the above positions should submit their application letters specifying the position, detailed Curriculum Vitae and the names and addresses of three referees to the address below to:

Director of Human Resources and Administration Services,

Nkana Water Supply and Sanitation Company,

Mutondo Crescent,

Off Freedom Way



PO Box 20982

Please be advised that only shortlisted candidates will be contacted.


Application deadline
29 Jan 16:48
Email applications to
We are searching for an organized and detail-oriented storekeeper to manage all of the operations in our storeroom. In this position, you’ll play a key role in the proper care…
DISTRICT WOMEN DEVELOPMENT ASSOCIATION The Women District Development Associations (DWDAs) are women-led associations that are registered under the Registrar of Societies whose members are derived from different women groups in…
Bango Trading (Pty) Ltd. is engaged in the construction and general maintenance of bitumen paved roads including new constructions & surfacing works with its Head Office based in Phakalane Industrial…
Vacancy Announcement – Accountant Sable Zinc Kabwe Limited is looking for an experienced and qualified individual to be considered for the position of Accountant. Reporting to the Financial Controller, the…
Mabiza Resources Limited (“Mabiza”) operates the Munali Nickel Mine (“Munali”), which is located in the Mazabuka District, 80kms south of Lusaka, Zambia. Mabiza is a wholly-owned entity of Consolidated Nickel…
SCAW Ltd is a Copperbelt based Manufacturing Company established in 1960 in Kitwe – Zambia. The Company seeks to employ a suitably qualified, experienced and result oriented individual to fill…
Closing Date 2021/03/18 Reference Number CCB210313-1 Job Title Utilities Engineer Function Manufacturing Company Coca-Cola Beverages Zambia Job Type Permanent Location – Country Zambia Location – Province Other – Non-South African…