Contact Centre Agent job at FNB

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Vacancy title:
Contact Centre Agent

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:


Deadline of this Job:
27 April 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Thursday, April 21, 2022 , Base Salary: Not Disclosed

Contact Centre Agent

Telephonic communication with client base to provides accurate product information in line with standards protocols
Experience and qualifications
Degree or Diploma
1 year related experience

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.
• Manage own development to increase competencies

Work Hours: 8

Experience in Months: 12

Level of Education:
Associate Degree

Job application procedure
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