Call Center Team Leader

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About us:

Our betting company was established in 2006, since 2016 we have been working online. BetWinner has gone through rapid growth over the past few years and is looking to the future. We have been legalized on the Zambian sports betting market since 2020.

We’re looking for a local competent and experienced media buyer specialist who will be in charge of buying online (TV, Radio, websites and social media) and offline (billboards, vehicle advertisement) ads. If you enjoy working in a fast-paced environment and have a passion for all sports, we’d like to hear from you.

What You’ll Be Doing…

  • Set up zambian call center office.
  • Participate in employee hiring, training, monitoring and mentoring. Prepare and deliver performance evaluations, improvement plans and all disciplinary actions as required.
  • Make outgoing calls.

What You Will Need:

  • Proven 1+ years experience as a call center supervisor or similar leadership position in the betting industry.
  • Basic knowledge of the gaming industry and betting laws in Zambia.
  • Knowledge of call center technology and telephony platforms.
  • Excellent organizational and leadership skills.
  • Have experience in outgoing calls.
  • Positive mindset and a can-do attitude.

Essential Functions/Exposures:

  • Regular attendance in our Lusaka office;
  • Core hours are Mon to Fri 9am-6pm, but must be flexible to cover times of global markets;
  • You should be always available (messengers, e-mail, phone);
  • Salary depends on the interview results.

To apply for this job email your details to [email protected]