Duties and Responsibilities include but are not subject to:
Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
Anticipate all guest needs and respond promptly & accordingly
Establish and maintain standards for staff performance and customer service
Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
Staffing the hotel appropriately
Reviewing employee behavior, appearance and performance
Conducting daily meetings to ensure that all departments are in working order

Key Skills
Highly organised, flexible and strong ability to multitask and manage people