District Social Services Officer

The Social Services Officer is responsible for overseeing the successful implementation of child protection activities at the district level. He/she will provide technical backstopping to Community Based Workers on child protection and related case management and supervise their activities to ensure quality delivery of related support and activities.


1. Program Planning and Implementation

a) Support Community Based Workers to develop, implement activity plans to achieve expected results;**

b) Ensure that all planned activities such as community awareness raising, and case management are implemented on time, to quality measures and within budget as per the monthly plan.

c) Introduce a system and SOP’s for flagging challenges early, through to all relevant District Team focal persons supporting child protection efforts.

d) Facilitate child protection awareness and sensitization workshops with project staff and community members service providers?

e) Provide follow-up child protection training in coordination with District Team;

f) Provide psycho-social support to program beneficiaries;

g) Act as a district liaison for all child protection opportunities such as working closely with Government Child Care Forums;

h) Assist with reporting of GBV cases and support child witnesses (psychosocial support?) through the legal processes;

2. Case Management **

a) Support the identification, registration, assessment of and service provision to identified households by the Community Based Workers

b) Develop and implement individual/household case management plans with the Community Based Workers;

c) Conduct community awareness on identification of vulnerable children and the process of registration of child headed households;

d) Support establishment of temporal community care arrangements of children affected by abuse, neglect, GBV or other vulnerabilities warranting protection

e) Serve as referral link for children with specific needs and to ensure access to services, follow up and documentation.

f) Establish/support implementation and enforcement of all National laws, policies, guidelines and acts related to safeguarding of children in Zambia.

  1. Monitoring and Reporting

a) Ensure that all child protection activities data is properly and regularly collected by field staff, check data and ensure that it is logically presented to the MEL team

b) Contribute to the preparation of internal and external reports;

c) Participate in team reviews of results and program progress; and

d) Perform other duties as assigned.


  1. University degree in Social Work, Gender studies, Community Development;
  2. Minimum of 2 years relevant work experience in child protection case management, child protection programmes or related field;
  3. Proven ability to work as part of a team;
  4. Strong understanding of the situation of children in the community and demonstrated commitment to improving the lives of children in the community;
  5. Proven technical knowledge and skills in the field of Child Protection, understanding of the Child protection legislation will be an added advantage;
  6. Experience in working with children and community mobilization;
  7. Possess excellent training and facilitation skills;
  8. A good level of written and spoken English and at least one other Zambian language;
  9. Good computer skills; and
  10. Hold a valid Driving license


Any employee of Project HOPE and the SDVCA consortium partners or consultant undertaking an activity on behalf of SDVCA must sign the Child Safeguarding and comply with USAID’s (PEPFAR’s) Child Safeguarding Policy which is a statement of USAID’s commitment to preventing abuse and protecting children with whom it comes into contact. This extends not only to children with whom Project HOPE Zambia and its partners work directly, but also includes children whom staff are responsible for. Project HOPE Zambia believes that the situation of children must be improved through the promotion of their rights supported and demonstrated by all members of staff.

Submit your CV and Application on Company Website : Click Here

Closing Date  : 29 Oct, 2020

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