Customer Service Agent job at 10Bet Zambia

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Vacancy title:
Customer Service Agent

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:

10Bet Zambia

Deadline of this Job:
20 May 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Monday, May 16, 2022 , Base Salary: Not Disclosed

Customer Service Agent

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed on KPIs and Objectives
• Attend coaching sessions with Team Leader and Quality Analyst
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processed
• Work collaboratively with the team

Qualifications and Experience
• Diploma in any business-related course or higher
• Passionate about customer care
• Experience working with MS Office
• Fluent in written and spoken English and any local language
• Able to work well under pressure and under minimum supervision
• Experience working in a betting company will be an advantage

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
To apply for this job email your details to [email protected]

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