Coverage Support Officers at Absa Bank


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  • Company: Absa Bank
  • Location: Zambia
  • State: Kitwe
  • Job type: Full-Time
  • Job category: Banking Jobs in Zambia
Job Description

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Zambia

Job Description

Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Method of Application
Submit your CV and Application on Company Website : Click Here Closing Date : 27th Dec. 2021
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