Coverage Support job at Absa Group


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Vacancy title:
Coverage Support

[ Type: FULL TIME , Industry: Banking , Category: Commercial Banks ]

Jobs at:

Absa Group

Deadline of this Job:
21 December 2021  

Duty Station:
Within Zambia , Kitwe , South - Central Africa

Summary
Date Posted: Wednesday, December 08, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Zambia

Job Description
• Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes
• Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures. Strictly adhere to all risk and governance policies and procedures
• Self-development: Owning and being proactive about own training and development

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Please click here to apply.