Employee Services Manager

DEPARTMENT :  Human Resource

VACANCY :  Employee Services Manager

LEVEL :  Senior Manager

LOCATION :  Lusaka, HQ


Leading the provision of professional and consultative services to line management in the implementation of Airtel Zambia’s Human Resource Administration Solutions through Industrial relations, visa and travel management, office facility and management, employee wellbeing initiatives in order to ensure smooth operations of the office and improved quality of Human Resource service delivery required for staff to deliver on Organizational targets in line with business strategy


· Transport Management and Availability

· Management of physical Security

· Guest, Visa and Travel Management

· Facility Management support and availability of Employee Services

· HR Business Partner to Assigned Departments

· Management of Industrial Relations in line with statutory regulations

· Drive Employee Engagement and Internal Communication Employee Forums

· Effective management of Functional Performance and Improvement Plan


· Bachelor’s Degree in Human Resources, Business, or a related field required

· A Human Resource Professional Qualification e.g. CIPD, SHRM, HRCI, etc. required

· Contracting and negotiation skills at a senior level together with ability to influence

· Strong Budget and Management skills including proven ability to Process/manage change

· Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding customers in a fast moving, constantly and changing environment

· High degree of Professionalism, Maturity and Confidentiality


· 5-8+ years of general HR experience, with at least 2 years’ experience in facilities management, 4 years in Industrial relations and employee support services

· Relevant experience of leading and/or participation in cross functional teams

· Industrial relations and Government stakeholder engagement

· Change management


· Ability to adapt in a rapidly changing business environment and excel in a collaborative team environment

· Ability to plan and prioritize work schedule

· Excellent interpersonal and communication skills


Suitable candidates are required to send their application & Curriculum vitae to [email protected] Closing date for applications is  6 th  November, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

To apply for this job email your details to jobs[email protected]

Partagez et envoyez cette annonce à vos amis !
The North Western Water Supply and Sanitation Company Limited (NWWSSCL) is a commercial utility, providing water and sanitation services in the North – Western Province. The Company has a vision…
Finance Officer, Zambia Location: Zambia, Lusaka Division: Program Management Status: Local National Employee Position Number: 20:250 The Finance Officer will provide office administrative and operation support to the IFES-Zambia field…
COMPANY PROFILE We’re a long-standing supplier of Office equipment in Zambian supplying Government Ministries, International and Local Non-Governmental Organizations and United Nations Agencies, to name a few.   Opening Position: …
Full Time Lusaka, Zambia Posted 15 hours ago The Trans Srvcs Analyst 2 is an intermediate level position responsible for providing analytic and administrative support to various securities related functions,…
Job Description Main purpose of the Job: To oversee all office operations and ensure that all equipment is available for the smooth operation of the office 2-5 years of experience…
Procedures and Eligibility Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the…
Full Time Lusaka, Zambia Posted 58 mins ago Reference : G4S/TP/4377244/197682 JOB INTRODUCTION: The role will be responsible for the provision of HR Support to the business in an effort…
Premium Finance Limited is a financial service provider with a mission to  provide professional flexible easily accessible and customer tailored financial services thereby promoting entrepreneurship financial liberty and social economic…
The Workers’ Compensation Fund Control Board (WCFCB) is a social security scheme responsible for compensating workers in respect of accidents suffered and diseases contracted during the course of employrnent in…