Customer Services Officer job at Recruitment Matters Africa


Share and send to your friends !

Vacancy title:
Customer Services Officer

[ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]

Jobs at:

Recruitment Matters Africa

Deadline of this Job:
26 October 2021  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Wednesday, October 13, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Our client, a leader in the Logistics industry, is looking for a Customer Services Officer to join their team

Responsibilities
• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Placing necessary orders with Traffic Controller / Operations Team or Sub contractor based on client’s job requirements (i.e. Arrange Trucking or Manpower required for Heavy lifting).
• Responsible for the issuance of invoices (for complicated jobs) and the issuance of purchase order for services provided by sub-contractors. v To perform Data Entry, Job Creation, Billing, General Administrative or any Adhoc duties/tasks assigned
• To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• To assist Customer Service Executive / Manager / Management with any special projects assigned and provide backup to other CS team when necessary

Key Skills
• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making

Qualifications
• 2 Years of Experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and administrative procedure

Education Requirement: No Requirements

Work Hours: 8


Experience in Months: 24

 

Job application procedure
Please click here to apply.

Full Time Lusaka, Zambia Posted 19 hours ago MAIN PURPOSE To develop and direct financial strategy, financial assurance, controls and reporting to ensure that NICO Insurance Zambia remains financially viable…
Lumwana Mining Company Limited (LMC), a copper mining company owned by Barrick Gold Corporation is situated in the North Western region of Zambia, some 300 km west of the Zambian…
The Zambia Public Procurement Authority (ZPPA) a body corporate and responsible for the regulation of public procurement in Zambia invites applications from suitably qualified and experienced candidates for appointment into…