Business Systems Manager

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Job Summary

  • Continually evaluate performance of current tools and processes to meet business objectives.
  • Analyze, design and implement business process improvement changes across different departments, preparing detailed project plans with timelines and budget
  • Coordinate with partners to define scope and act as a point of contact for all the partners.
  • Coordinate with external vendors and other operations personnel in order to manage the development.
  • Plan and implement effective testing processes to ensure that deliverables adhere to standards.
  • Collaborate with technology teams and business users to integrate systems, manage implementation, training options and support.
  • Generate and manage quality control reports, management reports, status reports and system assessment reports.
  • Assisting business users with productivity tools such as Confluence, box and google G-Suite, QuickBooks,,
  • Create and maintain workflows, approval processes and validation rules based on internal stakeholder requirements.
  • Manage ongoing support requests and administrative needs.
  • Monitor user adoption rates and respond as needed (e.g. additional training sessions, communication, system modification)
  • Work with HOIT to understand technology strategy with a view to ensuring alignment and deployment across the enterprise.
  • Liaise with local supplier to facilitate prompt activities as and when required to fulfil role.
  • Liaise with Human resources to ensure effective training of users regarding all aspects of use of IT facilities.
  • Establish and maintain structures and procedures to provide timely, effective and efficient user support.

Develop an excellent team and plan their career development and succession into business facing roles.


  • A minimum of eight years of related experience,
  • Familiarity with reporting, visualization solutions (Tableau) preferred
  • Bachelor’s degree preferred or demonstrated equal experience.
  • Strong communication skills to successfully communicate with all internal departments and external vendors/consultants
  • Knowledgeable deploying and maintaining common business systems including Quick Books,, Concur, Box, Microsoft 365, Google Suite
  • Must possess strong organizational and time management skills
  • Proficiency in Microsoft office suits/SAP applications.

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