Trainee Client Officer x10

Agora Microfinance Zambia Ltd (AMZ) is a licensed microfinance lending company that currently operates in the Western and Central provinces of the country. The mission of AMZ is to ‘Contribute to the economic well-being of the poor through effective provision of appropriate financial services.’

Locations: Mkushi, Mongu, Senanga, Kawambwa, Mbala, Chinsali, Mpika, Monze, Kaoma & Solwezi, Zambia

Job Overview

The Client Officer (CO) manages all Village Bank (VB) activities (training, collections, cashflow assessments, monitoring clients’ livelihoods, etc.) complying always with the Operations Policy and Procedures and maintaining good relations with clients as well as accurate records of cash movements.

Requirements:

  • Certificate in business, finance, economics, development or related field
  • Good written and spoken English and ability to speak the local language in the respective area
  • Strong commitment to work in the field
  • Ability to ride a motorbike or strong willingness to learn as it is the only mode of transport
  • Good interpersonal Skills
  • Good communication skills
  • Good calculation and explanation in numbers
  • Police Clearance Certificate will be required upon being offered the job

Responsibilities:

  • AMZ products information dissemination- Chair village bank meetings to disseminate information on AMZ loan products to clients.
  • Training clients- Train the group leaders and all the members about their roles and responsibilities in the group.
  • Loan application fill in and appraisal- Ensure that loan application both group and individual loans are properly filled in and evaluated before sending to the Supervisor for his/her evaluation.
  • Loan management- Ensure that the loans are disbursed in accordance to the need and repayment capacity of the clients and AMZ policies and monitoring loan utilization of the members to ensure the good quality.
  • Recording and cash handling- Ensure that all transactions related to loan and savings are recorded properly and also cash handling are managed in the good manner.
  • Policies adherence- Ensure that all policies are implemented as per AMZ Operations policy
  • Problem solving- Solve the problem occurrence in the groups
  • Reporting – Report to Supervisor issues occurring in the village Banks.
  • Any other tasks are requested by the Supervisor.

Method of Application

ALL applications should be sent to this email below. Physical applications can be taken to the nearest AMZ office in your town. Female candidates are encouraged to apply including locals. Indicate in the e-mail heading or application your location and preferred work location from the above.

AMZ is an equal opportunities employer.

Email applications to
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